how does it work when you call us?
First you will hear a short burst of Spanish which is a legal requirement, simply informing you that you are calling a number with additional charges (1,21€/1,57€ total cost per minute.)
Immediately after this there is a 3 choice menu:
(We tried to keep it short but to make it so everyone can understand the relevant part!)
1 - "One Uno English Inglés"
2 - "Deux Dos Français Francés"
3 - "Drei Tres Deutsch Alemán"
Select your language at any moment then stay on the line to be connected directly to your Spanish speaking interpreter.
shall we CALL YOU???
shall we call for you?
Phone Call Service:
We can make a call in Spanish for you and report back with the results.
Need to call the garage to see if the car is ready?
Call the vets or Dog Groomer to see if you can collect the dogs yet?
Call the Doctors or Hospital to check on an appointment time?
Boiler or Air Conditioning broken and you need to call a technician and then speak with them once they arrive?
Call the takeaway and get the order right for once?!
None of this is a problem with CALL BUNDLES
need other help?
Our service is an Instant Telephone Interpretation Service 24h.
We occasionally get asked questions during the calls and we usually direct the caller to this page then tell them to hang up quickly to save their money!
For example, if you ask us "Where is the best restaurant in Denia?" we can tell you "¿Donde esta el mejor restaurante en Denia?" but we won't use your call time to chat about opinions on restaurants - there are much cheaper ways to get that information!
But if you need help with documents, general information or legal advice etc, please find below a list of carefully selected official and reputable sources of information, advice and services of things we sometimes get asked for by non Spanish people living in Spain...
*If you are an English speaking service that you think should be listed on this page, please contact us via our facebook page to discuss our qualification process.
Swim with Kelc COSTA DEL SOL
Swim With Kelc is dedicated to providing fun, professional and progressive swimming lessons in a safe pool environment for both adults and children. Learning to swim is a key life skill for any adult or child. Swimming lessons allow you to get active whilst having fun, teach independence and the skills to get you out of potentially life-threatening situations. As a bonus it enables you to fully enjoy trips to the pool, seaside and beach holidays!
LOST OR STOLEN NIE
How to get a replacement
You need to go to the Policia Nacional, Foreigners Office in your area and ask for a duplicate ´duplicado´. Most offices require you to make an appointment first ´cita previa´.
Some offices ask you to present a denuncia re the lost/stolen original documents >
What does it mean for you?
Info service on the subject of Brexit, available as of February 1st 2020, in English and Spanish.
From the Government website: “Its objective is to respond to the calls of citizens, both Spanish and British, and to inform in relation to the impact of the departure from the United Kingdom that will take place on January 31, 2020.
TRICKS OF THE TRADE
Online Translator deepl.com
Our favourite for a quick and surprisingly accurate translation. Whilst you can't beat a human to properly interpret, this award winning online translator will get you moving and understanding a text with a highest degree of accuracy we have seen from a machine!